Refund & Warranty Policy
Last Updated: January 6, 2026
We stand behind the quality, performance, and durability of our equipment. This policy outlines our refund, replacement, and warranty coverage.
Refund Policy
Due to the nature of rescue and safety equipment, all sales are final.
Refunds are not offered unless the product arrives damaged or defective.
If your product is damaged upon delivery, please contact us within 7 days of receipt with your order number and photos of the damage. Approved cases will be eligible for a replacement or refund at our discretion.
Warranty Coverage
Webbing & Carabiners — 10-Year Warranty
The webbing and carabiners included with this product are covered by a 10-year warranty against manufacturing defects under normal and intended use.
This warranty does not cover:
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Normal wear and tear
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Improper use or misuse
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Unauthorized modifications
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Damage caused by neglect or improper storage
Headrest — Lifetime Replacement Guarantee
If the headrest is found to be faulty or becomes damaged during a certifiable rescue operation, it will be replaced free of charge for the life of the product.
This guarantee reflects our commitment to supporting first responders and rescue professionals in real-world operations.
What’s Not Covered
Warranty coverage does not apply to:
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Damage caused by misuse, abuse, or negligence
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Alterations or repairs performed by unauthorized parties
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Damage unrelated to manufacturing defects or certified rescue use
Our Commitment to You
If you experience an issue with your product, contact us. We believe in standing behind our equipment and supporting those who rely on it.
If something isn’t right, reach out — we’ll work with you to make it right.
All warranty and damage claims should be submitted through our website’s contact form and include your order number and a brief description of the issue.
Contact Us
For questions regarding refunds, warranty coverage, or replacements, please contact us through the website’s contact form. Our team is here to help.